Online flower shopping questions and answers

If you have never placed an order online, you might be wondering what to expect. With so many news headlines and stories about online scams and fraud, it’s enough to make anyone a little concerned. Here are some of the most commonly asked online flower shopping questions and answers.

Question: Are card transactions safe online?

Answer: No matter where you plan on doing your online flower shopping, it’s important that you look for a site that offers a secure payment method. This is usually displayed on the homepage of the website. Secure payments go through an additional protective ‘layer’, if you will, when they are processed. This means that your details are protected against possible cyber attacks.

Question: What could go wrong if I order flowers online?

Answer: One of the most common issues when it comes to online flower shopping is a delivery delay. This could be due to a problem with the address or even other factors like poor weather conditions. Another possible concern is that the blooms may not arrive in perfect condition. In this case, it is vital that the florist offers a satisfaction guarantee. The damaged or wilting bouquet should immediately be reported so that steps can be taken to compensate the recipient.

Question: When will my order be delivered?

Answer: The delivery date will depend largely on when you place your order. If you do your online flower shopping in the morning, before the cut off time, you could qualify for same day delivery. Next day delivery is another option. Remember, if you are ordering via a website in another country, you will need to know what the local time is before you panic about the bouquet not being delivered the same day. You may be within the cut off time in your country but the local time could be very different. Some florists offer Saturday and Sunday deliveries while others do not. This should all be clear when you select the date on which you would like the arrangement to be delivered.

Question: Can I trace my order?

Answer: Different florists may have different procedures. You will need to check with the customer service team or follow instructions emailed to you after placing your order. If you want to make sure that the order went through, check your bank statement for the charge. If you don’t see the charge reflect within 24 hours, you should follow up.

Question: Can I include my own message?

Answer: Yes! In fact, this is encouraged. Your florist will include a card in which you can write your own message. There will be a limit to the number of characters you can use but it’s usually more than enough.

Question: Can I remain anonymous?

Answer: It is absolutely up to you if you wish to do online flower shopping anonymously. Just make sure that you don’t include your name in the card and you can follow up with the florist to make sure that they don’t include any of your details by accident.

Remember, no matter your question, you should always be able to get in touch with a customer service representative. If the florist you have chosen does not offer a phone number and/or online chat assistance, this could be another red flag. In this case, do your online flower shopping elsewhere – where they are more transparent about their contact details.