Online florists are becoming increasingly popular thanks to their quality and the convenience of their services. With so many choices, how do you really know which online flower delivery services you should choose. When comparing services, here are a few things to look for and look out for.
Reputation is essential in every business and online florists are no exception. When you visit the website, you might find a section with reviews. The florist will usually post plenty of positive reviews on their own website. However, for a more accurate picture, you should check independent review websites instead. Also, take all reviews with a pinch of salt – so to speak. If you notice a handful of isolated complaints, you most likely have nothing to worry about. If several customers complain about the same problem, then there could be cause for concern.
Contact the florist
Customer service and transparency are both extremely important. If you try to contact the florist and they are difficult or even impossible to reach, you might want to look elsewhere. Live online chats or telephone numbers are best. If they only offer an email address, you could easily struggle to receive a response.
Check their terms and conditions carefully for all policies in place. If, for example, your flowers arrive and they look old, dehydrated or wilted, you could be entitled to compensation. If the florist is not willing to stand by their products, they might not be the most trustworthy. While checking their satisfaction policy, you should also check their flower delivery policies. If flowers are to be delivered to rural areas, for instance, the delivery might require an additional day or two. All of these issues should be clearly outlined in the florist’s terms and conditions.
Check for hidden fees
Taxes, delivery fees and other hidden costs can really push the price of a flower arrangement up quite significantly. To avoid any nasty surprises, make sure that you follow each step of the checkout process carefully and read your order all the way through to make sure that it’s accurate.
Online Flower Delivery locations
Make sure that they deliver to the area where you wish to send flowers. If the flower delivery service only delivers locally, then this will not be a suitable choice for international flower orders. If you are at all unsure about the delivery locations or any of the florist’s policies, you should contact them before placing your order.
Your florist should have some kind of substitution policy in place. If any of the flowers in the bouquet are not available, you should be provided with similar flowers of the same or greater value.
Payment and tracking
Make sure that the online florist you choose accepts your credit card or payment method. In addition, if you wish to track your order, you should ask about this too. Another good idea is to create an account with your online florist so that you can save all of your details and this often helps in terms of tracking your deliveries and your order history.
Remember to always order ahead of time. Although you might not see a long queue like you would at a flower shop, this does not mean that they are not busy. During peak times like Christmas, Valentine’s Day and Mother’s Day, online florists are just as inundated as local flower shops. Placing your order early ensures that you avoid disappointment.