When you order flowers online for the first time, there are a few things you may wonder. By knowing what to expect from your online florist, you will know what is normal and when you should submit a complaint.
The first thing to note is that your florist may or may not charge for flower delivery. Free flower delivery is a great perk but it’s not always an option. It will depend on the florist and the destination. That said, if you don’t pay for delivery but you pay a high price for the bouquet, you aren’t really saving at the end of the day. So, keep the final price in mind before placing your order.
Another important matter to consider is the delivery schedule of your florist. Some florists offer delivery on weekends and others do not. Before placing your order, check to make sure that they are able to deliver on the day you require.
Some flowers will arrive in bud form when they arrive. This is to ensure absolute freshness and to make sure that the blooms last as long as possible. Examples of flowers that arrive in bud form include lilies, alstroemeria, tulips, and irises. You need only trim the stems, place them in water and allow them to soak it up. They will start to open all on their own and you don’t need to force them.
If your flowers arrive in less than perfect condition, you should contact your florist right away. Take photos of the bouquet and send them along with your written complaint. Most florists stand by their products but it’s also important to check their satisfaction policy before placing your flower order.
If your flowers do not arrive when they should, contact your florist right away to follow up on the order. Sometimes delays can occur due to unexpected bad weather or unforeseen circumstances. This is true for all deliveries and flowers are no exception. My might be entitled to compensation which is why you should always follow up.